Red River Computer Company's mission is exceptional customer service. Today, customer
service is often talked about, but rarely is it defined or truly delivered. We define customer service as meeting and if possible exceeding our customer's expectations
by offering best value and on time solutions coupled with exceptional pre and post
sale customer service.
We accomplish this by continually reviewing and improving
the effectiveness of our business practices and Quality Management System. Essential
to meeting our mission is hiring, training and appreciating our exceptional employees
who take ownership and responsibility of each task that they perform. Also essential
to meeting our exceptional customer service mission is by regarding all of our business
associates as partners to meeting our mission. Our goal is to work in unison with
our manufacturer, distribution, warehouse and freight partners. This requires honesty,
with professionalism and excellent communication skills.
1. To provide our customers with exceptional customer service, from pre-sales support
to on-time and accurate execution of orders and post-sales follow through.
2. To provide an expert staff of Information Technology consultants to assist corporations
and federal agencies in defining IT strategies for their organizations.
3. To provide comprehensive solutions to our customers.
4. To aggressively pursue advanced certifications and authorized reseller status
from our manufacturers.
5. To advance our expertise in the global marketplace.
6. To offer highly personalized services through our knowledgeable and dedicated
sales staff.
7. To build on our history of growth with our strong financial base and precise
administrative capabilities.