Warranties

Red River customizes your warranty and post-warranty services to meet your current and future service requirements. We cover most types of computers, peripheral devices and laser printers. We offer local coverage with nationwide support. Our support continues even after the manufacturer support stops. Our programs help prolong equipment life by giving you the peace of mind that your equipment will still be supported.

Here are a few examples of support packages we offer:

• Next Business Day Response: NBD Services include Customer Service Center assistance during normal business hours and on-site service by a certified engineer at your location the next business day.
• Same Business Day Response: SBD Services provide Customer Service Center coverage during normal business hours, on-site service the same business day on calls received before 1:30pm, and Next Business Day on-site for calls received after 1:30pm.
• Mission Critical Response: MCR is our most comprehensive service mission critical provides Customer Service Center coverage 24/7, 365 days a year with on-site response by a certified engineer within four hours of receiving your call.
• We also offer post-warranty services

Ask your Red River representative about how we can ensure that your investment is protected.