Cloud solutions are becoming more central to business innovation, and as a result, voice over Internet protocol (VoIP) is catching up to traditional modes of communication. According to Voxilla, more than 50 percent of U.S. businesses have chosen to transition to a cloud-hosted infrastructure, leading to more upgrades in VoIP strategies as the primary form of company communication.
According to the news provider, a business that switches to VoIP can expect to see up to 80 percent in savings on communications. Additionally, Voxilla reported that VoIP increased the productivity of teleworkers by 13 percent because of its collaboration with video conferencing, as well as by minimizing the necessity for in-person interactions at a centralized office.
Business 2 Community reported that VoIP also drastically reduced costs in overhead because of the benefits of telework and because of how cost effective the initial investment is. Under this solution, systems are consolidated under one network, cutting down on the need for multiple phone services and making management of this strategy much simpler than with traditional legacy solutions, which often require more than one service at a time.
The scalability of VoIP is another feature that outpaces traditional strategies. By allowing businesses the opportunity to pay for the amount of service it will need, rather than spending on a base rate for the full service of another provider, Voxilla reported that the ROI was much greater with this solution in the long term. Scalability works backwards, as well, allowing companies the opportunity to reduce its expenditures on VoIP if they see a reduction in need.
Increased mobility and flexibility
Another benefit to this model of communication is its emphasis on mobility. VoIP provides features such as call forwarding and "find-me-anywhere" capabilities that make it favorable for employees who travel often or have out-of-office responsibilities. According to Business 2 Community, voicemail-to-email is a popular option with this solution, as well, for employees who may not always have the ability or time to respond to their missed calls.
The flexibility of VoIP is another reason organizations are making the switch. Business 2 Community noted that customizable hold music and the ability to integrate other functions, such as buzzing someone through a door, are possible with this solution. Moreover, the user-friendliness of VoIP is reportedly straightforward enough to require minimal training, the source pointed out.
Integrating a new communication strategy can be a burden, but enterprises should consider this option because of its allowance for multi-device integration and its ability to collaborate telephone services under one improved network.