Unified communications (UC) has gained increasing attention in recent years by government agencies, schools and businesses alike. As firms look to empower staff with the ability to connect with one another, as well as outside parties, more flexibly and conveniently, these technologies are crucial. However, in order to leverage the maximum benefits of UC, it is critical to take a strategic approach to implementation, garnering third-party integration services for support.
FCW reported that on July 8th, the Intelligence Community posted a request for information (RFI) regarding methods for enhancing the way its 17 agencies share information and resources. The RFI is aimed at building the Desktop Environment (DTE) of the community's Information Technology Enterprise (ITE). Currently, the DTE delivers UC between users at the Defense Intelligence Agency and the National Geospatial-Intelligence Agency through a suite of desktop applications. Now, while moving into the DTE's second phase, the Intelligence Community is looking to provide the delivery of desktop services and UC across all of the agencies.
"The delivery, known as the Desktop Services Model, allows agency users to remain in their native agency system domain and reach out to an IC DTE domain to gain access to common services," the RFI stated, according to FCW.
Additionally, the news provider noted that the RFI is seeking training support so that officials can better understand how to operate the UC suite.
Consolidating with UC
A CIO report explained that many enterprises have taken an ad-hoc approach to building their communications infrastructure, and as a result, they are now faced with disconnected, disorganization systems, applications and tools. For this reason, UC can be especially transformative. Web conferencing, video conferencing, presence, IP telephony and other technologies can bring people together in a more seamless manner by simplifying business processes and facilitating collaboration from any Internet-enabled device.
CIO noted that in traditional PBX environments, employees spent hours setting up phone lines, repairing wires and changing phone extensions, wasting valuable time and money. With a hosted UC solution, however, firms can eliminate capital expenses on hardware while also saving long-term on maintenance costs. So instead of worrying about troubleshooting, the IT department is freed up to focus in higher value activities, while the hosted provider deals with integration, capacity planning, user support and upgrades. The source emphasized that it's critical to work with a trusted, reputable UC provider that can offer guidance from the planning stage to completion.
With proper support, UC technologies can greatly improve the efficiency of all departments within an organization. Thus, it's crucial to leverage these services from a forward-thinking partner to power optimal productivity and innovation.