CALNET NextGen
CALNET Offerings
Red River and the California Department of Technology (CDT) entered into a statewide contract for CALNET Voice Over Internet (VoIP) Services (Agreement Number C4-DNCS-19-001-34), Category 22, Cloud-Hosted VoIP Services.
See the information below related to Red River’s CALNET contacts, reference materials and documentation.
If you are ready to obtain new services, please contact us below. You can also reach us on our CALNET toll-free number at (888) 602-4929.
Red River thanks you for being your CALNET provider of products, services, and support.
CALNET NextGen Contract Details
Red River’s CALNET contract, service level agreements, and product catalog are listed below.
Contract Details
Agreement C4-DNCS-19-001-34
Red River Contract
Service Level Agreements
Category 22
Service Level Agreements
Contract Information
Contract Number: C4-DNCS-19-001-28
Available for Use By: California state and local jurisdictions
Product Offerings: Category 22, Cloud-Hosted VOIP Services
Period of Performance: 11/06/2020 to 06/30/2025
Contacts and Resources
Program Management
Mike Rockenstein
CALNET Program/Sales
Phone: (916) 201-5408
CALNET@redriver.com
Billing and Invoicing
Toll Free Number: (888) 602-4929
Billing and Invoicing Application: Details
Red River Sales Support
Toll Free Number:
(888) 602-4929 (choose option 1 at the prompt)
Red River Support/Troubleshooting
Toll Free Number:
(888) 602-4929 (choose option 3 at the prompt)
Additional Information
Trouble Ticket Reporting Tool: Details
Customer Escalation Process: Details
CALNET Contracts and Amendment: Details
FAQ’s: https://cdt.ca.gov/services/calnet-faq/
Service Level Agreements (SLAs): Details
Customer/End-User Training: Details
Service Taxes, Fees, Surcharges, and Surcredits: Exhibit 11 Spreadsheet
