Red River and the California Department of Technology (CDT) entered into a statewide contract for CALNET Voice Over Internet (VoIP) Services (Agreement Number C4-DNCS-19-001-34), Category 22, Cloud-Hosted VoIP Services.
See the information below related to Red River’s CALNET contacts, reference materials and documentation.
If you are ready to obtain new services, please contact us below. You can also reach us on our CALNET toll-free number at (888) 602-4929.
Red River thanks you for being your CALNET provider of products, services, and support.
CALNET NextGen Contract Details
Red River’s CALNET contract, service level agreements, and product catalog are listed below.
Contacts and Resources
Trouble Ticket Reporting Tool: Details
Customer Escalation Process: Details
CALNET Contracts and Amendment: Details
Service Level Agreements (SLAs): Details
Customer/End-User Training: Details
Service Taxes, Fees, Surcharges, and Surcredits: Exhibit 11 Spreadsheet