CALNET NextGen

CALNET Offerings

Red River and the California Department of Technology (CDT) entered into a statewide contract for CALNET Voice Over Internet (VoIP) Services (Agreement Number C4-DNCS-19-001-34), Category 22, Cloud-Hosted VoIP Services.

See the information below related to Red River’s CALNET contacts, reference materials and documentation.

If you are ready to obtain new services, please contact us below. You can also reach us on our CALNET toll-free number at (888) 602-4929.

Red River thanks you for being your CALNET provider of products, services, and support.

CALNET NextGen Contract Details

Red River’s CALNET contract, service level agreements, and product catalog are listed below.

Contract Details

Agreement C4-DNCS-19-001-34
Red River Contract

Service Level Agreements

Category 22
Service Level Agreements

Product Catalog

Category 22 Catalog B

Contract Information

Contract Number: C4-DNCS-19-001-28
Available for Use By: California state and local jurisdictions
Product Offerings: Category 22, Cloud-Hosted VOIP Services
Period of Performance: 11/06/2020 to 06/30/2025

Contacts and Resources

Program Management

Mike Rockenstein
CALNET Program/Sales
Phone: (916) 201-5408
CALNET@redriver.com

Billing and Invoicing

Toll Free Number: (888) 602-4929

Billing and Invoicing Application: Details

CALNETBilling@redriver.com

Red River Sales Support

Toll Free Number:
(888) 602-4929 (choose option 1 at the prompt)

CALNET@redriver.com

Red River Support/Troubleshooting

Toll Free Number:
(888) 602-4929 (choose option 3 at the prompt)

CALNETSupport@redriver.com

Additional Information

Trouble Ticket Reporting Tool: Details

Customer Escalation Process: Details

CALNET Contracts and Amendment: Details

FAQ’s: https://cdt.ca.gov/services/calnet-faq/

Service Level Agreements (SLAs): Details

Customer/End-User Training: Details

Service Taxes, Fees, Surcharges, and Surcredits: Exhibit 11 Spreadsheet