Below you'll find a list of all posts that have been categorized as “Support Services”
Something’s Rotten in the Data Center When you invest in IT, you expect it to work. It’s all too easy to focus on the benefits new hardware or software solutions promise to deliver, particularly when those shiny, pre-tested, fully-integrated racks are deployed, or you roll out a leading-edge application across your IT environment. But it’s bound to happen. Before too …
Saying I have a passion for Support Services may be an understatement. After 13 years in the Services field, I would venture a guess that I’ve specialized in Support Services longer than most anyone in the industry – and I absolutely love it. Support Services is complex and sends nearly everyone running. Not me. I’ve made it my mission to …
Enterprise business is evolving swiftly with new advances in digital infrastructure making it possible to leverage flexible scheduling.
Unified communications (UC) tools are essential in the growing field of telemedicine.
Voice-over-Internet Protocol (VoIP) provides businesses with several advantages that legacy telephony cannot match, such as flexibility and more cost-effective deployment strategies.
Telepresence in the health industry is gaining momentum with the pending introduction of the Telehealth Enhancement Act of 2013.
Multi-modality in unified communications (UC) and collaboration is what should be the focus of the growing trend in mobile solutions, according to UCStrategies.
Unified communications software can assist firms in numerous fields when it comes to providing the best possible customer service.
Voice over Internet Protocol (VoIP) services can help businesses streamline internal communications and improve employee collaboration, but they can also assist firms with providing the best possible customer service to callers.
Too many enterprises are placing a disproportionate amount of focus on data recovery networks rather than making integrated telephony a part of their disaster recovery plans.
From improved customer satisfaction to greater efficiency, the benefits of Voice over Internet Protocol (VoIP) systems are significant and far-reaching.
Unified communications (UC) has gained increasing attention in recent years by government agencies, schools and businesses alike.
Video conferencing technologies have gained increasing attention in recent years.
Many enterprises have been eager to adopt new technologies in recent years, such as mobile devices and cloud solutions, to fuel efficiency and gain an edge over competitors.
Government agencies that have realized the inefficiencies of traditional telephony are rapidly adopting unified communications (UC) solutions.
Universities and schools have become dependent on a multitude of tools to sustain communication among students and staff and support a hyper-connected educational experience.
Telephony is one of the most important aspects of any business, and an expanded variety of threats and influx of fraudulent activity has caused more firms to question how to protect these systems to prevent data theft or detrimental downtime.
Companies have been rapidly adopting Voice over Internet Protocol (VoIP) to lower phone bills while capitalizing on new features for more dynamic telephone communications.
Some companies are still struggling to see the benefits of having a bring-your-own-device (BYOD) policy, and as a result, are looking to unified communications and collaboration (UC&C) technologies to realize the promised value.
More enterprises have embraced bring-your-own-device (BYOD) policies to support employee flexibility and productivity.
