WHY BOTHER WITH SUPPORT?

Rebecca McDonald Blog, Support Services Leave a Comment

Something’s Rotten in the Data Center When you invest in IT, you expect it to work. It’s all too easy to focus on the benefits new hardware or software solutions promise to deliver, particularly when those shiny, pre-tested, fully-integrated racks are deployed, or you roll out a leading-edge application across your IT environment. But it’s bound to happen. Before too …

A Passion For Support Services

Rebecca McDonald Blog, Support Services Leave a Comment

Saying I have a passion for Support Services may be an understatement. After 13 years in the Services field, I would venture a guess that I’ve specialized in Support Services longer than most anyone in the industry – and I absolutely love it.  Support Services is complex and sends nearly everyone running. Not me. I’ve made it my mission to …