Managed Services for Mid-Sized Businesses

Mid-Sized Business - Medium business building

Level the Playing Field

When you’re in the middle, you have competitors to your left and right. The smaller guys to your right are quicker and more agile, the enterprises to your left have bigger budgets and more staff. We can help level out the playing field.

If you’re a mid-sized business, you have probably hired IT staff to support your mission objectives, but find they rarely have time to address anything but daily support requests. Our co-managed IT solution provides 24/7 IT support, affording you more time to focus on your core business and critical goals. With Red River managing troubleshooting, IT becomes part of your business strategy, not just another expense.

Augment your IT staff with Red River

The Red River co-managed service desk model is designed to support businesses that have an IT department but are looking for assistance with the daily care and maintenance of their IT networks. Our devoted team of managed IT service engineers, technicians, and support specialists act as an extension of your team and provide you all the advantages of IT service and support while sparing you the high costs of managing your IT in-house. Our goal is to work with your IT department to increase the overall capabilities of the staff. We assist with:

  • Servers
  • Client Desktops
  • Network Devices
  • Network Storage
  • Network Security
  • Cloud Computation
  • Cloud Storage
  • Cloud Security
  • Collaboration
  • Data Protection
 
 

Featured Service: 24/7 IT Help Desk Support Services

Red River provides routine maintenance and IT support services for all sizes of organizations. With proactive and personalized network solutions that minimize downtime and maximize efficiency, Red River can help you stay focused on running your business – not your network! Help Desk Support Services includes:

  • 24/7/365 monitoring and live-answer service desk
  • Our NOC consists of tier 1, 2 & 3 level IT helpdesk support
  • Proactive monitoring & remediation of server & network issues
  • Proactive health checks and patching
  • No hold time helpdesk support
  • Onsite visits tailored to your needs
  • Dedicated inside Account Manager