24/7 Service Desk + Microsoft Advanced Support
Microsoft Office 365 Custom Helpdesk Services
Red River Cloud Assist managed services for Office 365 is a collaborative service offering combining the front line 24/7 Office 365 service desk support from Red River and the Microsoft Advanced Support for Partners program. The combination provides a 1 hour response time for your most critical Microsoft Office 365 and Microsoft Azure issues.
24/7 Office 365 Service Desk Features
At Your Call 24/7, 365 Days a Year.
24/7 SupportOver 30 Red River service agents make up our Office 365 service desk team. This allows us to provide clients with 24/7/365 monitoring of core infrastructure and end user devices and services.
Team StructureTeam concept assigns a small subset of clients to a dedicated multi-tiered service team to improve response and remediation times.
Proactive MonitoringProactive monitoring of core infrastructure and applications critical to performance and security using Red River's Surveillant powered by LogicMonitor.
ManagementAutotask, a professional services automation tool, is used for incident and service request, project, SLA, asset and configuration item management.
Specialized ToolsProactive monitoring of servers, workstations, Windows events and applications using Red River's Management System.
Microsoft Advanced Support
Our Office 365 Custom Helpdesk Gives You a Direct Line to Microsoft.
Break-fix SupportBreak-fix support for Microsoft Cloud Services and first alert for outages.
Response TimesLess than 1-hour response times and escalation management for your most critical issues.
Cloud ConsultingArchitecture support for deployment migration and Cloud API implementations.
RoadmappingAccess new cloud releases, programs and latest technologies.
OptimizationAccelerate your cloud adoption and improve your end user happiness.
Why choose Red River as your Microsoft Office 365 Help Desk Provider?
Microsoft Tier 1 Cloud Solutions ProviderRed River is a certified Tier 1 Microsoft CSP partner offering our clients a single source for purchasing, billing, deploying, managing and supporting Microsoft Cloud Solutions.
Red River Cloud Assist 365 24/7 Service DeskRed River is your first point of contact to handle incidents, problems, adds, changes and questions concerning your Microsoft Office 365 and Microsoft Azure environments.
Microsoft Advanced Support EscalationRed River goes beyond standard Microsoft Office 365 Help Desk services with a direct connection to Microsoft Support for cloud consulting, roadmapping, adoption and support with response times for critical issues of less than 1-hour.
Cloud Assist Academy
A cloud-based training platform that accelerates learning and improves employee proficiency on Microsoft Office 365 applications.
Increase your team’s knowledge of the tools they use every day. With Cloud Assist Academy, end users will gain extensive insight of Office 365 applications, develop skills to elevate their work and provide management level insight for future training.