24/7 Service Desk + Microsoft Advanced Support

Microsoft Office 365 Custom Helpdesk Services

Red River Cloud Assist managed services for Office 365 is a collaborative service offering combining the front line 24/7 Office 365 service desk support from Red River and the Microsoft Advanced Support for Partners program. The combination provides a 1 hour response time for your most critical Microsoft Office 365 and Microsoft Azure issues.

24/7 Office 365 Service Desk Features

At Your Call 24/7, 365 Days a Year.

24/7 Support

Over 30 Red River service agents make up our Office 365 service desk team. This allows us to provide clients with 24/7/365 monitoring of core infrastructure and end user devices and services.

Team Structure

Team concept assigns a small subset of clients to a dedicated multi-tiered service team to improve response and remediation times.

Proactive Monitoring

Proactive monitoring of core infrastructure and applications critical to performance and security using Red River's Surveillant powered by LogicMonitor.

Management

Autotask, a professional services automation tool, is used for incident and service request, project, SLA, asset and configuration item management.

Specialized Tools

Proactive monitoring of servers, workstations, Windows events and applications using Red River's Management System.

Microsoft Advanced Support

Our Office 365 Custom Helpdesk Gives You a Direct Line to Microsoft.

Break-fix Support
Break-fix support for Microsoft Cloud Services and first alert for outages.
Response Times
Less than 1-hour response times and escalation management for your most critical issues.
Cloud Consulting
Architecture support for deployment migration and Cloud API implementations.
Roadmapping
Access new cloud releases, programs and latest technologies.
Optimization
Accelerate your cloud adoption and improve your end user happiness.

Why choose Red River as your Microsoft Office 365 Help Desk Provider?

Microsoft Tier 1 Cloud Solutions Provider

Red River is a certified Tier 1 Microsoft CSP partner offering our clients a single source for purchasing, billing, deploying, managing and supporting Microsoft Cloud Solutions.

Red River Cloud Assist 365 24/7 Service Desk

Red River is your first point of contact to handle incidents, problems, adds, changes and questions concerning your Microsoft Office 365 and Microsoft Azure environments.

Microsoft Advanced Support Escalation

Red River goes beyond standard Microsoft Office 365 Help Desk services with a direct connection to Microsoft Support for cloud consulting, roadmapping, adoption and support with response times for critical issues of less than 1-hour.

Cloud Assist Academy

A cloud-based training platform that accelerates learning and improves employee proficiency on Microsoft Office 365 applications.

Increase your team’s knowledge of the tools they use every day. With Cloud Assist Academy, end users will gain extensive insight of Office 365 applications, develop skills to elevate their work and provide management level insight for future training.

Benefits:

Productivity:

Improve productivity and collaboration with the familiar Office applications you use every day.

Anywhere, Anytime, Any Device:

Access for mobile users without compromising security or privacy requirements.

Advanced Security:

Keep sensitive business data safe by customizing security and privacy controls in the trusted Microsoft cloud.