Your Customer Success Team
The Union of Service Delivery and Business Outcomes
Customer Success is the key to delivering the business outcomes you expect out of the support engagement. Customer Success will provide a prescriptive customer engagement throughout the lifecycle of our business relationship.
Red River Customer Success Support
IntroA Customer Success Coordinator is assigned to your organization from Day 1 of the engagement and for the lifecycle of the relationship.
ReportingProvide daily "Cup of Coffee" reporting of help desk, infrastructure and desktop performance through data driven IT BI tools, dashboards, KPI's, etc.
Business ReviewOrganize and deliver the Quarterly Business Review to discuss past performance, adoption of services, project status, budgets, strategic direction and more.
Escalation ServiceProvide escalation services to include service desk escalation, on-site dispatch, expedited project delivery, on-going training services, etc.
TrainingEnablement of your personalized training portal designed to help you maximize your investments with Red River and our partners.
Why choose Red River as your Cloud Customer Success Provider?
Microsoft Tier 1 Cloud Solutions ProviderRed River is a certified Tier 1 Microsoft CSP partner offering our clients a single source for purchasing, billing, deploying, managing and supporting Microsoft Cloud Solutions.
Red River Cloud Assist 365 24/7 Service DeskRed River is your first point of contact to handle incidents, problems, adds, changes and questions concerning your Microsoft Office 365 and Microsoft Azure environments.
Microsoft Advanced Support EscalationRed River has a direct connection to Microsoft Support for cloud consulting, roadmapping, adoption and support with response times for critical issues of less than 1-hour.
Cloud Assist Academy
A cloud-based training platform that accelerates learning and improves employee proficiency on Microsoft Office 365 applications.
Increase your team’s knowledge of the tools they use every day. With Cloud Assist Academy, end users will gain extensive insight of Office 365 applications, develop skills to elevate their work and provide management level insight for future training.