As businesses and institutions look to expand, supporting users from a variety of locations and on a range of devices can be challenging and expensive. Fortunately, advancements in communications technology and cloud computing have enabled firms to offer new flexibility without driving up costs with the use of Voice over Internet Protocol (VoIP).
Small Business Trends reported that growing enterprises need to have scalability, and thus, need an infrastructure that supports this capability. Some companies may find that existing tools, such as legacy phone systems, are simply too difficult or costly to manage. However, the source explained that a cloud-based phone system can be particularly helpful in minimizing these problems. One of the main advantages to these technologies, according to the news source, is that a business can avoid having to invest in expensive hardware. Beside the phones themselves, there is no need for other equipment, like a PBX switchboard, or even software. This not only drives down capital expenditures but also lowers maintenance costs.
Manageable and cost-effective
Additionally, Small Business Trends noted that a cloud phone system often can offer a simplified web-based dashboard that even non-experts can configure and manage. While traditional phone systems involved a long installation process, these solutions can be implemented and set up quickly. Further, the source pointed out that companies can leverage cloud-based VoIP for a variety of features, such as re-routing and conference calling. The billing for these technologies is more predictable as well, as it's built on a flat rate with clearly identified add-on charges. Small Business Trends emphasized that VoIP can be even easier to fit in the budget by using a single provider for these features, because a unified interface then consolidates billing.
Unified communications is one feature that could be immensely beneficial for organizations, according to Small Business Trends. The news provider asserted that by allowing staff to seamlessly use devices for a variety of functions, from retrieving voicemails to sending email, these tools can save time and fuel productivity.
Information Week reported that Iowa State University is one institution that has decided to completely overhaul its telephony infrastructure, trading out telephone sets for VoIP. According to the source, the new services will enable staff to automatically forward calls to personal cell phones. The transition is also expected to save the school $600,000 every year from maintenance costs and call trunking.
Organizations that adopt VoIP on a cloud server have the potential to gain a considerable advantage over competitors by allocating time and money into more useful areas.