Quality Assurance Program
Red River’s Ability to Monitor and Maximize Quality:
Red River maintains ISO 9001:2008 certification as part of our commitment to quality. Our approach to quality assurance is to have the right people apply the right processes at the right times to promote project excellence. Through a process of structured product development, customer involvement, and an iterative assessment of performance measures and expectations, we are able to translate this approach into the consistent, timely delivery of high quality products. Red River considers the scope of quality control and assurance to begin at the onset of the project and extend through the life cycle of all tasks, products, and deliverables.
Our QA/QC process begins by involving qualified and experienced staff from the outset. We develop and document a process, action plan, and a description of performance measures relevant to the specific task order. To prevent quality defects, the Team will gather, record and communicate information as it relates to processes, impacts, risks, applications, and technology. Throughout the work product development process, an iterative approach is used to continuously verify, validate, and improve the quality of work flows, and to meet customer requirements. The Team will use proven QC techniques, such as walkthroughs, inspections, and formal reviews to identify and resolve quality defects in a proactive, constructive manner. Comments from internal peer reviews will be incorporated into draft products before client submission. We will use these multiple levels of review to inspect work products and identify and remedy non-conformance items prior to delivery.
All major work products will be delivered first in draft form. The customer will have the opportunity to review the draft deliverable and feedback will be incorporated into the final deliverable. Any defects identified will be documented, and communicated, with both initial reports and remedial strategies maintained in a central repository, serving as a reference point for preventing similar future work defects. To manage work product integrity, the Team will implement compliant change management and version control principles that emphasize ongoing documentation and communications as the best way to identify and remediate any problems before they impact schedules, resources, or performance.