Free Your
IT Staff

Services

Leverage Red River’s design engineering and consulting services as your trusted advisor to identify solutions for your mission and business challenges. Red River delivers ongoing technology consulting, maintenance and support to ensure optimal success through an array of unique service offerings, including integrated Managed, Professional and Support Services.

Design Engineering

Everyone has a business challenge standing in the way of growth and innovation. Our Design Engineering team is comprised of highly-trained, certified experts, all focused on finding the answers to your biggest business problems, from securing your IoT devices to optimizing big data for your particular needs. We put your mission objectives front and center as we design custom solutions with a practical roadmap to success.

Design Engineering

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Managed Services

In order to be successful, your high-end staff should be focused on the core competencies of your business. They shouldn’t be drawn away to deal with day-to-day technology problems. With Red River’s Managed Services, you gain immediate access to our certified, highly trained and responsive U.S.-based technology specialists.

There’s no need to go it alone. With our support and technical expertise, we can provide assistance for both simple inquiries and advanced technology issues. By leveraging our team of certified experts, you can expect to improve end-to-end responsiveness, drive workplace productivity and maximize your technology investments.

Managed Services

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Professional Services

Our Professional Services team can help you get the most of your technology solution, from assessing your situation and objectives to designing and implementing a custom solution, complete with personalized training plans and ongoing support.

Red River’s certified Professional Services Engineers are experts in planning and managing the implementation of advanced technologies, with a 20-year history of securing success for business enterprises and government agencies around the world. With us as your partner, it is possible to make truly informed business decisions and enable your technology vision.

Professional Services

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Support Services

Red River’s Support Services team team is well-versed in executing and supporting OEM service contracts to protect your technology investments and free you from of maintaining multiple service contracts.

Red River can become your single point of care for multi-vendor hardware and software service, custom technical support and warranty management. Our secure proprietary web-based service, RedConnect, streamlines service contract administration and helps you deliver IT as a service.

Support Services

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Customer Success Team

Our Customer Success Team is able to provide collaborative support to clients throughout the solutions life cycle, from pre-project discovery to adoption and evaluation. Our Customer Success Managers work hand-in-hand with our talented account executives, project managers and technical leads to understand your business needs, optimize a solution and facilitate communication to ensure continuity of service. It’s just another way that we put our customers first.

Customer Success Team

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Network Operations Center

 

Our New Hampshire-based Network Operations Center (NOC) provides network, server and application monitoring services 24/7/365, with skilled experts who react quickly and troubleshoot effectively.

The NOC offers issue escalation with level 1, 2 & 3 support, as well as incident lifecycle management. Our staff has a wide range of technical certifications, and can handle support for industry-specific, server-based applications. The NOC maintains the highest standards, and supports ISO, SOC2 and FedRamp compliant operations.


 

Strategic Solutions

 
  • Identify Compute, Network and Storage Resources
  • Engineer, Design and Implement Custom Solutions
  • Integrate New IT Solutions
  • Create Customized Training Plans
  • Perform Technology Solutions Assessments
  • Remote Monitoring/Repair/Administration
  • Application Inspection
  • 24/7/365 Help Desk with Level 1 and 2 Support
  • Onsite Support with Highly-Certified Experts
  • Administer and Manage Your Support Portfolio
  • Provide Advanced Insights through Analytics

 

Specializations and Certifications

 
  • ISO 9001:2015
  • SOC 2 Type 1
  • Cisco Masters Unified Communication
  • Cisco Masters Security